Frequently Asked Questions:
1. Why are your shops named Brass Octopus?
We love a series of books by Gail Carriger and there is a group of creative problem solvers in the series called the Order of the Brass Octopus. We see the creative arts as being just a series of problems to be solved to make something wonderful and so....here we are!
2. What is the difference between your two locations?
Brass Octopus Stitchery & Gifts in Rockton focuses on handiwork such as cross-stitch, embroidery, Sashiko, yarn and more! Plus there are wonderful handmade and pre-made gift items for you or your favorite crafter!
Brass Octopus Textile & Fiber & Maker's Studio in Roscoe houses all of our fabric, notions, books, bag making supplies and more! It is also where we have an exhibition space and Maker's studio to host all of our classes!
3. Do you offer international shipping?
Yes, though the customer is responsible for the costs. Send an email to us at firstname.lastname@example.org for further information.
4. Do you have "fill in the blank" in stock at your store?
We maintain a very powerful search engine on our website and 99% of our stock is listed for you to look through at your leisure and search when looking for a specific item. Check it out!
5. How do I reach you if I have a question?
Please email us at email@example.com
It is our store policy not to answer the phone if we are waiting on in shop customers. We check out email frequently and will get back to you as soon as possible.
6. Is your shop accessible?
Yes, we offer easy, wide paths throughout the shop as well as an accessible bathroom if needed. There is dedicated handicap parking near our shop as well!
7. Did you order your Brass Octopus fabric lines from Spoonflower?
No. We used a reputable manufacturer with the highest quality of soft quilting cottons just as you would expect from other quality manufacturers of fabric.
8. Why do you sell by the inch?
Of course, we cut at whatever inch you put into your cart of ask for at checkout but we price by the inch in order for us to track our inventory closely and offer the widest range of options for our customers with regard to yardage. People who price by the yard are also selling by the inch.....36" to be precise! It is the same process just different math. We offer easy to read conversion charts for those that need it!
9. Why do you utilize swatch walls?
We find that by swatching our bolts and hanging them on our very large slat walls, we are able to provide exceptional customer forward service to our customers by not forcing them to carry around heavy bolts. We encourage you to grab swatches and do color matching on the numerous tables available near the swatch walls. We will put your swatches back on the wall for you - no problem! We also find that this keeps are bolts neat, clean and with fewer blemishes. It also allows us to keep our aisles wide and accessible for all of our customers!
10. What are your hours?
Our current hours are listed on the tab called hours as well as at the bottom of our pages for your convenience.